How can VoIP be beneficial for a business?

Many still don’t understand how VoIP works nowadays. VoIP simply means – Voice Over Internet Protocol, it is a method used for the delivery of voice communications and multimedia sessions over the internet. For it to be used in a business, there is normally a VoIP provider that establishes the call. Many small businesses have already been using this like the Emergency Plumbing Company in Glasgow – which all services involved an Emergency Plumber. The owner said it has positively helped their business get more customers – it increased both residential and commercial inquiries for them. They even got good feedback and reviews from their customers since they acted fast and were able to provide good service without hassle through the help of VoIP.

The VoIP system does not only offer voicemail, call waiting, toll free numbers, call forwarding, and remote operation but it has a lot of features beneficial to small businesses.

CALL SCREENING – This is a feature that allows you to check the phone number in the caller ID and choose how to respond to it. If it is non-work related, you can forward it to your personal phone. Moreover, if it is work-related then you can get an idea which department it should go.

CALL CONFERENCE – This is a very helpful feature especially if you conduct a lot of meetings and conferences in your company. It is actually very timely now in this pandemic where work has switched to remote so all meetings are online.

DATA USAGE AND REPORTS – This enables the company to track and record call history, including rate centers, duration, originator, destination, and cost. All inbound and outbound calls will be monitored.

COACHING ELEMENTS – With this feature, the company will be able to monitor and train employees. Quality Assurance Specialists, Supervisors and Managers can barge in and listen to calls being handled by the Customer Service Agents and they can immediately provide feedback and tips or even additional information.

AUTO ATTENDANT – This is the feature that allows customers to interact with a menu first so that they get to choose the area where their concerns are related.

VOICEMAIL TO EMAIL TRANSCRIPTION – VoIP also has the ability to accept voicemail and transcribe it to be sent as an email to the appropriate section or department. This would also allow the company to organize the voicemails coming in according to preference.

HOLD MUSIC – This is the most exciting and creative part where in customers get to hear music while waiting on the queue. It can be annoying to some customers but ideally it is a way of distracting them so that they won’t think that they’re waiting too long already.

THE DND FEATURE – This allows you to temporarily stop incoming calls at your preferred duration especially when having important meetings and online conferences.

Aside from all these good features, the VoIP system is very affordable and long distance rates are lower compared to the usual. It also makes the company and people more flexible and employees are able to act fast so this would mean more productivity, more work accomplished and more sales in return. It is always great to explore and invest on something that will increase over-all functionality of the company so if you’re a small business and you wanted to grow, try out VoIP!

How to Exchange a New Boiler with Bartercard!

Its not very often we get to use our Bartercard but we always ask other businesses if they would be interested in some kind of barter or part exchange….. In this case our heating for the office had been on the blink for months and with winter rolling in I didn’t fancy cold showers after cycling to work! (OK. So I don’t cycle every day …. :P) But at least on the odd occasion that I do a warm shower would be nice. Not to mention washing plates with cold water just doesn’t work.

Anyway, I digress. Our latest barter purchase, was with a local heating company introduced to us through a mutual friend. James from Paisley Boiler Installations was our man. Turns out the boiler was kaput, we had a leaking radiator pipe under the floor and all of our radiators had cold patches. Within a week the work was scheduled and everything was installed in just 1 day which I thought was amazing. To try to save the radiators they did something called a powerflush but the radiators weren’t playing ball so they got changed out as well.

So, new boiler, new piping, new radiators and a thermostat all came in way under what we thought at £3,383 and we barter exchanged a VoiP phone for the office, a program for integrating their phones with VoiP and enough minutes to last a couple of years. Our building is a beautiful old tenement in central Glasgow and normally we wouldn’t have been able to change out the electric heating for gas without a polava with planning permission and permission from the majority of owners in the building…… But luckily our neighbor had a gas pipe ending just where we needed it and with a little paperwork Paisley Boiler Installations had it sorted within a few days of us first speaking with them. These buildings are lovely to look at and impressive to sit in with their 12 ft ceilings but believe you me they are cold when the boiler doesn’t work.

Any one else reading this will be interested to know that we usually offer what we consider to be the best VoiP office solution X Blue:
XBlue Phone System

This VoiP system cuts lag with it s patented technology and unless you are using a dial up modem will [provide crystal clear international calls at a fraction of the normal cost. We can supply similar systems scaled to fit any size of office. We also specialise in call center technology and welcome any enquirers worldwide. We promise our quotations will be very competitive no matter where you are. We will upgrade your router and install the X Blue phone box which manages all of the calls. We can then connect as many phones and computers as you want to use either internet or VoiP services. This goes from a simple reception through to a full on 200 person call center.

An in exchange we received a top of the range Worcester Bosch Greenstar 30i Boiler:

Worcester Bosch Greenstar 30i Boiler

In the big scheme of things and compared to normal day to day business this is a very small deal numerically. But for myself it is an important one when the Bartercard system, something we ethically believe is great for society, is used in day to day operations. We are told that the boiler should be good for up to 20 years with yearly maintenance and that with our 10 year warranty we are set for as long as we are likely to be in the building.

So thanks to Bartercard, a telecoms company in Glasgow barter traded with a heating company from Paisley exchanging office VoiP telephone equipment and software for a new boiler, some radiators and some pipe. Great Deal! Thank you Bartercard and Thank you Paisley Boiler Installations. (New Boiler, Boiler Installations, Central Heating, Boiler Replacements)

Proud to have great clients in India

SIP Trunk Providers in India that we are proud to work with:
AltiTelecomunications SIP Truncking
– Altitelecomunications is a VoiP provision company that also provides SIP trunking for hotels, call centers and businesses. Obelisk Voip based predictive dialling systems help operate either a PBX or a virtual call center. Coverage over 60 countries and VoiP rates below 1 cent per min to UK and Canada.
– Altopus TelNet. A virtual call center provider accross India covering 17 call centers and providing over 315,000 minutes per week.
– PutterGee. Residential and Business VoiP service provider through its own proprietary software.
– Jangleberry Telecoms. The leading SIP provider in Bombay
– TandoorTeleservices.A one stop shop for all VoiP requirements from minute provision to number rental to software and hardware requirements for any size of call center.


Hello Dear Clients. If you are on this website it is because you have been referred by one of our partners or associates. You will have been given a coupon code to redeem with a significant reduction in the price of bulk purchases over 10000 minutes of VoiP exchange minutes. This discount will be subject to the terms and conditions of your purchase contract and minutes do not role over from month to month.
We are connected to most major number wholesalers worldwide but you should always check with us and request the current contract and terms and conditions before entering into any 3rd party agreements. Please keep you coupon codes safe as they are only valid once and they are registered for a single specific client.
Telecom Express got its name because of the speed of the networks we prefer to work with. Not all VoiP is built the same!
We are sure that once you’ve started working with us you will be back again soon. We look forward to working with you.
Best Regards
George R Winsworth